Protection of personal data
Our commitments with regards to protecting your personal data
So that you are able to browse on our website with peace of mind, we, CADEAU D’HISTOIRE, as the data controller, will explain to you how we collect, process and use your personal data in order to provide you with new, daily services in keeping with your rights.
We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of your personal data which you have given us over all of our channels of communication.
We are taking all of the necessary measures in order to: provide you with clear and transparent information about the way in which your personal data will be collected and processed;
- implement all the technical and organisational measures necessary to protect your personal data against disclosure, loss, alteration or access by an unauthorised third party;
- only store your personal data for the required amount of time for the purposes of processing or speific services;
- give you the option to access and modify your personal data that we process at any time, via your personal area on our website.
To achieve these objectives, we have implemented appropriate technical and organisational measures in order to ensure that processing is in accordance with the applicable law concerning the protection of personal data.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
Your personal data can be collected when:
- you create an account on our website or mobile applications;
- you add products to your shopping basket;
- you buy our products online;
- you subscribe to our newsletter or alerts;
- you request a return;
- you contact customer service via any form of communication at your disposal, such as email, instant messaging, etc;
- you write a comment or a review about an item;
- you share a review with a friend by email from an item description page;
- you share a review on Facebook, Google +, Twitter, Instagram, from an item description page;
- you fill out an input form or questionnaire on our website or mobile applications;
WHAT PERSONAL DATA DO WE COLLECT?
We collect data that you give us within the context of our business relationship, in particular:
when you create a client or prospect account and you join a loyalty programme;
while your orders, returns and complaints are being managed;
when you contact our customer service;
Cases where data collection is strictly necessary in order to provide you with a service are marked with an asterisk and generally require your surname, name, address, email address, landline or mobile number and date of birth.
We also collect personal data when you buy our products or when you use our services. In particular, we collect data concerning the amount and the nature of your purchases as well as information about your orders, your payments and your customer or prospect path on our online services.
In accordance with this regulation, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic personal data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.
These categories of personal data are never collected or processed by Cadeau d’histoire.
HOW DO WE USE YOUR DATA?
We process your personal data in a transparent and secure way. Your personal data is collected for the purposes detailed below.
MANAGING OUR OBLIGATIONS TO OUR CLIENTS
Managing orders, deliveries and returns
As part of fulfilling our obligations to our clients, we collect and process your personal data in order to manage our business relationship, especially with regards to managing purchases and orders, delivering your products, handling your potential returns and offering services and promotional offers which may be of interest to you. This data helps us to improve your experience of buying online, as referred to below.
Managing the customer relationship/Loyalty programme
We use and store your personal data in order to update our customer files and offer you personalised, tailored services. We offer you the opportunity to join our loyalty programme in order to offer you goods and services which match, as far as possible, your consumption habits and interests.
Communicating with you
We collect and store your personal data in order to communicate with you about your orders, your payments or your complaints to customer service.
Improving your customer experience
We analyse your personal data in order to improve your customer experience. Unless you object, this analysis enables us to offer you innovative products, additional or promotional offers or display advertisements which match, as far as possible, your consumption habits and interests.
Targeted advertising partners
Cadeau d’histoire collects and analyses your data for marketing purposes (profiling), with the help of specialised service providers. In doing so, your data is converted into detailed, pseudonymised profiles (in other words, you cannot be personally identified in these profiles while advertising content is displayed during your internet browsing) to be used by our shops and our business partners with the aim of displaying online advertising campaigns targeting your interests and allowing you to benefit from offers which correspond to your consumption habits.
We may be need to pass on your personal data in the event of legitimate requests by public authorities, particularly to meet requirements regarding national security, the fight against fraud or in accordance with the law.
Fraud prevention and the fright against fraud
The data collected is also used for fraud prevention and the fight against fraud, particularly with bank cards. Cadeau d’histoire reserves the right to check the personal data given by the client when placing an order and to adopt all the measures judged necessary to verify that the person whose account is debited is in fact the person placing the order, in order to avoid any fraudulent payments. Proof of identity or proof of address may be required for this verification.
If there is no positive response from the customer, Cadeau d’histoire reserves the right to cancel the order placed by the customer.
When the total amount of money due is not paid by the customer, it becomes outstanding debt. To this end, we may need to pass on your personal data to our debt collection service provider.
In any other cases, you will be informed about the processing that Cadeau d’histoire is planning to do.
WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?
We ensure that only authorised persons within Cadeau d’histoire can access your personal data when this access is necessary for our business relationship.
Our service providers and targeted advertising providers can also be recipients of personal data that is strictly necessary for the provision of services that we will have entrusted them with (for example: delivery and return of your products to our warehouse, payment online, targeted promotional campaigns, debt collection, prevention and fight against fraud).
WHERE IS YOUR PERSONAL DATA STORED?
The data is stored in accordance with French legislation and European regulation.
We may need to share personal data with other companies that is necessary for implementing services which you have acquired or subscribed to (examples: home delivery, collection point). A contract is required for operations with a service provider which receives your data in order to ensure the protection of your data and the respect of your rights.
If our service provider acts outside of the European Union, we protect the confidentiality of your personal data and your rights by using the data protection clauses recommended by the European Commission.
The period for which the data is stored follows the French Data Protection Authority's (CNIL) recommendations and/or complies with the legal obligations:
|Categories of personal data||Rules of active storage|
|Data about your client account and your loyalty programme; Behavioural segmentation data||5 years starting from the end of the relationship with the customer. The period begins either from the last order; the last log in to the customer account; the last call to customer service; an email to customer service; clicking on the hyperlink of an email sent by Cadeau d’histoire; the placement of products into the shopping basket without proceeding to purchase; or finally, a positive response to an email asking if the customer would like to continue receiving commercial marketing after the 5-year period. At the end of this period, the customer data will be anonymised.|
|Proof of identity provided in the context of exercising the right to query, to access, to rectification or to object||1 year starting from the date of receipt by Cadeau d’histoire|
|Bank information (bank details/IBAN)||10 years starting from the end of the business relationship with the customer.|
|Cookies||24 months for Google Analytics and Facebook cookies and 13 months for all other cookies starting from when they are stored on the user's device.|
|Purchasing data||5 years starting from the end of the relationship with the customer.|
|Prospects' data||5 years from the end of relationship with the prospect. The period begins either from the last log in to the prospect account; the last call to customer service; clicking on the hyperlink of an email sent by Cadeau d’histoire; the placement of products into the shopping basket without proceeding to purchase; or finally, a positive response to an email asking if the prospect would like to continue receiving commercial marketing after the 5-year period. At the end of this period, the customer or prospects' data will be anonymised.|
At the end of these periods, we can then archive the data, notably to meet the limitation periods of legal and tax rules and those of legal proceedings.
Upon visiting our website, we may need to store cookies, if you accept, on your computer, through your web browser. During the period of validity or storage, cookies enable us to identify your computer during your next visits. Cadeau d’histoire partners and service providers, or third-party companies, may also need to store cookies on your computer. Some cookies are essential for navigating our website, in particular for the successful running of the ordering process therefore, deleting them can cause problems. Only the transmitter of a cookie may read or modify data contained in the cookie.
Thanks to the settings on your web browser, you can simply and freely choose to accept or refuse the storage of cookies on your computer at any time. You can configure your web browser as you wish, so that cookies are either accepted and stored on your computer or, on the contrary, refused.
You can configure your web browser in such a way:
That accepting or refusing a cookie is periodically suggested to you, before the cookie is able to be stored;
How do you set your preferences, according to the browser you use?
Every browser has a different configuration. It is generally described in the help menu of your web browser. Therefore, we recommend that you read it so that you know how to modify your cookie preferences.
- For Internet Explorer
- For Safari
- For Chrome
- For Firefox
- For Opera
Cookie management module
Cadeau d’histoire has made a module available for website users enabling them to object to cookies stored on the website. To do this, the user can click on the "Customise" button on the information notification stating the purpose of the stored cookies, or click on the "My Account" tab, in the "My cookies" section. The user can modify their preferences at any time via the "My cookies" section.
Disabling via an interprofessional platform
Cadeau d’histoire does not manage the data collected by Social Networks via the buttons. The user should read the data protection policy published by the relevant Social Networks in order to understand the modalities of processing and the uses of collected data by these networks, as well as the configuration options available to protect their privacy. If the user does not want the Social Network to link the collected data from Cadeau d’histoire to their Social Network user account, they must log out of the Social Network before visiting the website.
HOW CAN YOU EXERCISE YOUR RIGHTS?
You have the following rights, which allow you to control how we use your personal data:
the right to object to the processing of your personal data;
the right of access to the personal data that we process;
the right to rectify it;
the right to erasure;
the right to data portability;
the right to restriction of processing;
the right to provide instructions regarding the storage, erasure and communication of your personal data after your death.
You can exercise your rights:
- through your client account (My account)
- by email (by using the "Contact Customer Service" form): https://www.lescadeaudhistoire.fr/en/contact
- by post, including a copy of any identity documents addressed to:
8B rue des Tadornes 34200 Sète, France
If you would like more detailed information about these rights, please contact us on the addresses mentioned above.
We reply to your requests as quickly as possible and in any case, within one month upon receipt of your request.
OUR DATA SECURITY MEASURES
OUR SECURITY AND CONFIDENTIALITY COMMITMENTS
Respecting your rights to the protection, security and confidentiality of your data is our priority.
Cadeau d’histoire has put technical and organisational security measures in place, adapted to the sensitivity level of the personal data, in order to protect it against any malicious breaches, any losses, alteration or disclosure to unauthorised third parties.
When creating, designing, selecting and using our services which are based on personal data, Cadeau d’histoire factors in the right to the protection of personal data, from the very beginning.
For this reason, for example, we will carry out pseudonymisation or anonymisation, depending on the case, of personal data as soon as it is possible or necessary.
As all personal data is confidential, access to it is restricted to Cadeau d’histoire employees or service providers working on the Cadeau d’histoire account who need it to carry out their tasks. All people who have access to your data are bound by a confidentiality obligation and face disciplinary measures or other sanctions if they do not comply with these obligations.
A contract is required for operations with recipient third-parties in order to ensure the protection of your personal data and the respect of your rights.
We are fully committed to adequately protecting the personal data that you have entrusted us with. For the purposes of continual security and protection, we encourage you to exercise caution in order to prevent all unauthorised access to your personal data and to protect your devices (computer, smartphone, tablet) against any unwanted, even malicious, access, by using a strong password, which we recommend you change regularly. If you share a device, we recommend that you log off after each use.